 Red (Ethernet) light is blinking in sets of 2 within 30 seconds of being plugged in
This means the Gateway is not getting an IP address from your Router.
- Do you have a Router as well as a Modem? You may have to check your Router to ensure that DHCP is turned on. (You will need to check with Router manufacturer for this). Can you access Internet from your computer?
- Power cycle Gateway
- Unplug the a/c cord from the gateway for 10 seconds.
- Do Not touch the grey gateway button.
- Plug the a/c cord into the gateway.
- Factory reset (after deleted from the website).
- Unplug the a/c power for 10 seconds. Press and Hold the grey button on the gateway before plugging the a/c
power in again.
- Continue to hold the grey button for 30 seconds after inserting the a/c cord.
- The red (Ethernet) light will come on after about 10 seconds, then go off for about 10 seconds, then come back on again.
- At that time you can release the grey button. Please note that we are not concerned about the green (RF) light at this time.
- Within 30 seconds the Red (Ethernet) light should be flashing in sets of 4 blinks, pause, 4 blinks pause, etc.
- If it takes longer then 30 seconds to get to 4 blinks there is a connection issue and the gateway will not register.
- Please note the gateway will automatically go to 4 blinks (a default IP addresses) if given enough time.
If the power cycle and/or factory reset do not bring the red (Ethernet) light to 4 blinks, please contact Technical Support 608-785-7935 or support@weatherdirect.com .
Please include:
- Make and model of your Router
- Make and model of your Modem
- Wwho provides your Internet Service
- Weather Direct® User Name on the website
- Gateway Serial number
- Your complete contact information.
If the Red (Ethernet) light starts blinking in sets of 4 within the first 30 seconds, continue with registration. If not:
- Factory reset (after deleted from the website).
- Unplug the a/c power for 10 seconds. Press and Hold the grey button on the gateway before plugging the a/c
power in again.
- Continue to hold the grey button for 30 seconds after inserting the a/c cord.
- The red (Ethernet) light will come on after about 10 seconds, then go off for about 10 seconds, then come back on again.
- At that time you can release the grey button. Please note that we are not concerned about the green (RF) light at this time.
- Within 30 seconds the Red (Ethernet) light should be flashing in sets of 4 blinks, pause, 4 blinks pause, etc.
- If it takes longer then 30 seconds to get to 4 blinks there is a connection issue and the gateway will not register.
- Please note the gateway will automatically go to 4 blinks (a default IP addresses) if given enough time.
If the power cycle and/or factory reset do not bring the red gateway light to 4 blinks:
- Download the Gateway Advanced Setup software
- Run the Gateway_Advanced_Setup.exe file, it should find the gateway and the Gateway Advanced Setup box should be full of numbers.
- If the box is all 0’s you will need to temporarily disable your firewalls to view the gateway. NOTE – This software will run on XP and Vista only at this time
- Look at the Serial number (grayed out) and confirm it is the same number as on the back of your weather gateway.
- Find the “Actual IP” (grayed out) and type that address into a browser address bar. Ex: 192.168.18.250
- A blue screen should appear with statistics of the gateway.
- Write down what the “Data Server IP” is.
- Write down what the “Last Contact” is. If it is anything other than “None”, it has contacted our server.
If the Data Server IP is blank, please contact Technical support 608-785-7935 or support@weatherdirect.com Please include:
- Make and model of your Router
- Make and model of your Modem
- Who provides your Internet Service
- Weather Direct® User Name on the website
- Gateway Serial number
- Data Server IP address
- Your complete contact information
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