 Red (Ethernet) light is blinking in sets of 3 within 30 seconds of being plugged in
This means that the gateway has an IP address but cannot connect to the server.
- Power cycle Gateway -
- Unplug the a/c cord from the gateway for 10 seconds.
- Do Not touch the grey gateway button.
- Plug the a/c cord into the gateway.
If the Red (Ethernet) light starts blinking in sets of 4 within the first 30 seconds, continue with registration. If not:
- Factory reset (after deleted from the website). –See above
If the power cycle and/or factory reset do not bring the red gateway light to 4 blinks:
- Download the Gateway Advanced Setup software
- Run the Gateway_Advanced_Setup.exe file, it should find the gateway and the Gateway Advanced Setup box should be full of numbers.
- If the box is all 0’s you will need to temporarily disable your firewalls to view the gateway. NOTE – This software will run on XP and Vista only at this time
- Look at the Serial number (grayed out) and confirm it is the same number as on the back of your weather gateway.
- Find the “Actual IP” (grayed out) and type that address into a browser address bar. Ex: 192.168.18.250
- A blue screen should appear with statistics of the gateway.
- Write down what the “Data Server IP” is.
- Write down what the “Last Contact” is. If it is anything other than “None”, it has contacted our server.
If the Data Server IP is blank, please contact Technical support 608-785-7935 or support@weatherdirect.com Please include:
- Make and model of your Router
- Make and model of your Modem
- Who provides your Internet Service
- Weather Direct® User Name on the website
- Gateway Serial number
- Data Server IP address
- Your complete contact information
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